Native-level multilingual customer service and after-sales coordination to reduce service-related churn
Multilingual customer service and after-sales coordination to improve customer satisfaction and brand reputation.
Service Overview
Overseas customers expect fast responses and support in their own language. Our multilingual customer service team covers phone, email, live chat and other channels, handling pre-sales enquiries, order queries, complaints and suggestions, and after-sales coordination to help companies maintain customer relationships and reduce churn caused by service issues.
Scope of Services
Setting up a multilingual customer service team
Pre-sales consultations and product questions
Order status enquiries and shipment follow-up
Complaint handling and de-escalation
Guidance through the returns process
Coordination of repairs, installation and other after-sales services
Customer service statistics and issue categorisation
Our Advantages
Native-level support: Russian-, English- and Chinese-speaking agents ensure language barriers do not affect the service experience.
Local response: Service is provided in the target market's time zone for timely responses.
Standardised processes: Standard scripts and handling procedures keep service quality consistent.
Data feedback: Regular summaries of customer questions and complaints provide a basis for improving products and services.
What languages does your customer service support?
Mainly Russian, English and Chinese; other languages can be added as the market requires.
What are the customer service hours?
Depending on business needs, we offer full-day weekday, weekend or 24/7 service, as set out in the proposal.
Can you handle technical after-sales issues?
Simple technical questions are answered using standard scripts; complex issues are passed to local repair providers or specialist teams, and we follow them through to resolution.
Service Consultation
If you have any questions, get a consultation from our manager.
